Refund policy

Before tester recruitment begins

If Admin cannot approve your project, we will explain the required changes. If it cannot proceed and recruitment has not begun, you can request a full refund of the customer fee paid.

If you cancel a paid project before TestCircle begins recruiting or assigning testers for it, you are eligible for a full refund of the customer fee paid. Contact us with your project and payment reference so we can confirm the project stage and arrange the refund.

After recruitment or testing begins

Contact us as soon as you want to cancel or have a delivery problem. We review recruitment, assignments, testing and feedback already delivered, the agreed scope, and any undelivered work. We explain the proposed resolution and any partial refund rather than treating cancellation as an automatic full refund or automatic forfeiture of payment.

If TestCircle cannot provide the service you paid for, we offer a refund for the undelivered service. If no service was delivered, this is a full refund. We may offer rescheduling or replacement testers, but we will not require you to accept a substitute in place of an applicable refund.

Duplicate charges and failed payments

Contact us about duplicate or incorrect charges so we can check payment-provider records and arrange an appropriate correction or refund. An abandoned checkout or failed payment with no captured charge does not create a refund. If your provider shows a debit but your project remains unpaid, send the transaction reference for investigation.

Complimentary projects and tester pay

A fee waiver or complimentary project has no customer payment to refund. Tester compensation is separate from the founder fee. Cancelling a project does not automatically remove a tester’s entitlement for work already completed under the agreed project terms; that compensation is reviewed separately.

Google Play decisions

TestCircle does not guarantee Google Play approval. Rejection by Google alone does not mean the agreed testing service was not delivered. If the package itself was not delivered as agreed, contact us for review under this policy.

Requesting and receiving a refund

Email hello@testcircle.app with your project name, order or transaction reference, and the reason for your request. Do not send card numbers, passwords or authentication codes. We review the request and tell you the outcome and next steps.

Approved refunds are arranged through the original payment provider and payment method where possible. The time until funds appear depends on the provider and your bank; we give you the available reference after processing. The workspace’s cancellation or refund-review status is not itself a money transfer.

If your receipt identifies Paddle as the seller, Paddle’s refund policy and buyer terms also apply, and you can contact Paddle support. This applies only to purchases actually processed through Paddle.

Your statutory rights

This policy does not limit cancellation, refund or dispute rights provided by applicable law or your payment provider. Contact support if you disagree with a decision so we can review your concern.