Terms of service

1. Using TestCircle

These terms apply to the TestCircle website and testing workspace. By using the service, you agree to these terms. Paid projects are also subject to the package and completion terms shown before payment or agreed with you in writing. Contact us if anything is unclear before ordering.

Provide accurate account and project information, keep your account secure, and use only products you own or have permission to test. You must be able to enter into an agreement; participation by a minor requires the involvement of a parent or guardian and any permissions required by the relevant platform.

2. Our testing service

TestCircle coordinates real people who try products, follow testing tasks, and submit private feedback. Android packages describe the number of testers, testing period and founder fee on the pricing page. Website, iOS, desktop and other testing work has a separately agreed scope and price.

A testing run can identify problems and give you feedback, but it is not a security audit, professional certification or guarantee that your product is free from defects. We do not guarantee downloads, lasting customers, store ratings or approval by Google, Apple or another platform.

3. Developer responsibilities

Provide a working build, appropriate access, clear tasks, and any test accounts testers need. Avoid requiring testers to share sensitive personal information or spend their own money. Tell us about relevant risks or age restrictions before recruitment.

For Google Play closed testing, you manage your Play Console account, authorize testers and verify their opt-in records. Google determines production access. TestCircle activity records do not replace Google’s enrollment records. A public Android beta or usability pilot does not establish closed-test enrollment.

You can pay before project review. Payment confirms the booking, but does not approve a product or open recruitment. Admin reviews the product, tasks, access requirements and payment terms before recruitment begins. Admin review is not a security certification.

Recruitment and the testing window are separate steps. The testing period starts after tester access is confirmed and the project is started; saving your app or paying does not itself start the window. Access problems and changes to a build or brief can affect the schedule and must be coordinated with us.

4. Tester responsibilities and pay

Before applying, review the device requirements, tasks, period, agreed compensation and completion criteria. Use the product as instructed and report honestly what you tried and what happened. Finding a bug is not required to earn agreed compensation; genuine testing and meeting the project’s agreed completion requirements are required.

Do not submit fabricated activity, copied feedback, misleading evidence or multiple accounts to obtain extra payment. Feedback can be returned for correction. If there is a dispute about completion or compensation, contact support for review.

The founder fee is for the whole testing project and is not a per-tester rate. Tester compensation is agreed separately. Payouts and cancellation-related compensation are reviewed and arranged separately; a displayed payout record is not proof that money has automatically been transferred.

5. Prices, payments and cancellation

The amount and currency shown at checkout apply to your purchase. Any applicable taxes or charges are shown there. Android packages are one-time purchases, not subscriptions. Saving an app or creating an account does not incur a charge. Recruitment requires confirmed payment or an explicit fee waiver.

Payment providers process payment information under their own terms. Only methods available at checkout can be used. A created order or payment-button click is not confirmation of payment. Fee reductions and complimentary projects do not automatically change the agreed tester compensation.

Cancellation stops further testing and preserves the project’s history for review. Refund eligibility and handling are described in our refund policy. Cancelling a project does not automatically transfer a refund.

6. Feedback, uploads and permitted conduct

You retain rights to the product and material you provide. You give TestCircle permission to store and share that material with relevant participants as needed to deliver testing and feedback. Feedback and evidence are for the assigned project; participants must not publicly distribute another participant’s private material without permission.

Use screenshots and recordings only when you have the right to share them. Remove passwords, payment details and unrelated personal information. Do not use TestCircle for unlawful products, malware, harassment, deceptive store reviews, fake engagement or attempts to bypass platform rules.

TestCircle may restrict access or suspend a project to address fraud, misuse, security issues or nonpayment. We review any outstanding compensation or refund separately and do not treat suspension as an automatic forfeiture of lawful rights.

7. Privacy, issues and changes

Our privacy policy explains the information used to run the service. Contact support with your project name and a description of a complaint so we can investigate and explain the next step.

We may update these terms as the service changes and will show the revised date here. Changes do not retroactively remove agreed paid-project commitments or rights that applicable law gives you. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.